Welcome to Hajj Ratings and Reviews, a service provided by IslamCan.com. Our site contains reviews and ratings for Hajj and Umrah travel agents, companies, and groups from around the world. Reviews help you make an informed decision when choosing an agent. If you have already gone for Hajj or Umrah, please contribute by submitting a review to help others make the right decision.

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Most Recent Reviews

Faulty platform

Nusuk Hajj Platform for USA Residents Reviews
★☆☆☆☆
The Nusuk platform needs improvements. It needs to be more user friendly and reliable.
Sameer Malik

Horrible experience

Nusuk Hajj Platform for Canadian Residents Reviews
★☆☆☆☆
I had horrible experience using Nusuk website this year to book my hajj trip. The website kept crashing. The packages are outrageously expensive and I am not even sure if I will be able to secure a spot. I miss the days of travel agents which made hajj trips much easier.
Amin K.

OUR UMRAH JOURNEY

Chicago Hajj and Umrah
★★★★★
Recently from February 18 to February 23, 2024 we went on doing Umrah Pilgrimage plus a trip to Instanbul, Turkey through Chicago Hajj and Umrah, Chicago, Illinois. With good and excellent arrangement and amenities at all levels in Madinah, Makkah and Istanbul, Turkey we enjoyed during our journey. Hotel accommodations, transportations and all other services provided to us was excellent and this made our journey easy and memorable for all of us. My disable wife, SABERA PATEL who was also part of our group and who requires Wheel Chair, is very happy with doing Umrah Pilgrimage 3 times and Tawaf Multiple times. Our trip to Istanbul, Turkey was also made excellent by Chicago Hajj & Umrah team members. Our thanks and Blessings to Chicago Hajj & Umrah for making our journey a great sucess with all good amenities provided to us at all lelves everywhere we went during our journey. MUBARAK ALI PATEL SABERA MUBARAK ALI PATEL NASHIMA PATEL & SISTER
MUBARAK ALI PATEL

greatashraf@gmail.com

Dar El Rahmah
★☆☆☆☆
Please don’t make yourself a prey of Dar El Rahman. They are outright scammers. They simply receive and digest money, They neither send pilgrims to perform Hajj nor refund money. They are blatant scammers scammers scammers !!!’
Ahmed

Umrah

Almis Travel
★★★★★
Masha Allaha it was so wonderful joining and again I would like to go with group insha Allaha Asc wrwb
Mohamed Abdi

Umrah December 2023

Almis Travel
★★★★★
The group leaders were amazing and communicated clearly, looked after us and helped with our completion of the Umrah. In both Madinah and Makkah we stayed in a 5* hotel with great transportation. The tourism explanation of all the historic Islamic sights was enriching and interesting. Thank you to Almis Travel for the best Umrah trip, JazakaAllah Khayran and May Allah bless you all.
S Abdi

Umrah

Almis Travel
★★★★★
Very organised and vary care team. May Allah bless them. They looked after us really well regardless are different needs and depends. Bless them.
Jamal

Umrah

Almis Travel
★★★★★
Beautiful trip overall, the staff were exceptionally helpful and planned the days very well so we had time to do everything- which I was very grateful for. The hotels were lovely and not far from the haram in both Mecca and Medina. Great trip as a whole, no issues at all.
A

Ummrah 2023

Almis Travel
★★★★★
It was my first Ummrah experience and if it’s yours I suggest you go with a group as they handled everything, all you need to do is turn up. The trip was the best experience of my life, the Almis team are professional, happy to help of you don’t know what to do or the duas, or need guidance on anything. When in Medina we had excursions to Mount Uhud, how the Hajj experience would be and Mina. We also went to where the Prophet PBUH and Abu Bukar (May Allah be pleased with him) were hiding from the Kafirs in the small cave. I would recommend and In Shaa Allah I will go every year with the group and definitely recommend it and great for families who don’t want to worry about the small details. May Allah accept our ummrah and yours. Thank you Almis team for everything you did for us.
A Muse

Umrah

Almis Travel
★★★★★
Beautiful trip overall, the staff were exceptionally helpful and planned the days very well so we had time to do everything- which I was very grateful for. The hotels were lovely and not far from the haram in both Mecca and Medina. Great trip as a whole, no issues at all.
A

Umrah

Almis Travel
★★★★★
The Almis travel team were all very helpful and supportive and the accommodations in Mecca and Madinah were both 5* the Hotel we stayed in Mecca was Voco and it had great transportation, the shuttle came every 10mins which was great although it does get packed up quickly, the walk from the hotel was 15mins on one road it’s called Shaaric Ibrahim khalil and it’s very easy to get to the Haram so we walked quite a lot.the hotel in Madinah was walking distance literally out side the Haram which was perfect and the excursion we went on were very nice and well organised the imam that was with us educated us about all the history of the sites which is very helpful. JazakaAllah Khayran and May Allah bless you all.
A Mohamed

Deluxe Umra Group December 2023

Ikhlas Hajj and Umrah Services Reviews
★☆☆☆☆
I forgot to mention that in my case they verbally agreed to give me a discount being 10 person group. However a few weeks later renegged on discount threatening to cancel my booking. You have to accept because options had reduced. Is that PROFESSIONALISM ???
Anwarali Ali

Deluxe Umra Group December 2023

Ikhlas Hajj and Umrah Services Reviews
★☆☆☆☆
The Umra arrangements were acceptable given that it was about 50 people group. But responses to requests for details (like flight details) were withheld right upto a day or 2 before departure. They askeds you for things like special means and wheelchair requiments over and over again. Yet on the travel days they expected evveryone to deal with check-in ccounter. Inform this to passengers rather than keep repeated asking. I left my iPhone watch in the hotel in Medina. I reported it. It was not even acknowledged that they recieved my intimation or did anything about it. Theyt should be helpful to passengers with their needs rather than dictate. The whole management is totally unprofessional.
Anwarali Ali

Strong Worning-Terrible Experience

Labayk Hajj Reviews
★☆☆☆☆
I strongly advise anyone considering this company for their pilgrimage to think twice and explore other options. Our journey with Labayk Hajj was marred by severe organizational issues, neglect, and a complete lack of responsibility on their part. From the very beginning, our troubles started with flight changes and hotel mismanagement. Labayk Hajj altered our flight schedule from Toronto multiple times, and as a result, we had to purchase new tickets for our local flight from Vancouver to Toronto and our non-refundable hotel reservation, resulting in a loss of over $1300 for two people. Despite promises made by one of their representatives to reimburse these costs, the owner, Bashir Mustafa, later denied any responsibility. Our main concerns were with the betrayal in Medina and on the Holy Day of Arafah. We were promised at least a few days in Medina, but when we arrived at the Medina airport, we were only allotted less than 10 hours. This was definitely not what we were promised, and this did not give us enough time to peacefully pray in the Prophet’s Masjid. We had bookings to pray in Riaz Ul Jannah, but due to the company’s poor planning, we missed our bookings, and a once in a lifetime opportunity. When we arrived in Arafah, it turned out there were no tents booked for us, and the pilgrims were left to face the harsh desert sun for hours! Absolutely outrageous; the whole purpose of booking through a company was to ease some of the pilgrims’ burdens, not to increase them. Labbayk Hajj’s incompetence, neglect, and irresponsible behaviour hardened our Hajj experience, and inflicted financial harm on our family. Please spare yourself the agony and disappointment we endured. May Allah accept the Hajj of all pilgrims.
Fakhar Malik

Great Experience

Polani Travel Limited
★★★★★
I had a great experience with this agent. everything was in order and great service. Thank you
Amaan

Labayk Hajj disaster

Labayk Hajj Reviews
★☆☆☆☆
Labayk Hajj is not recommended at all. We booked with Labayk Hajj for the 2023 hajj in a group of 85 people. We paid a large amount of money for the trip. It was problematic from the first day. There was almost NO guidance and there was much neglect and disorganization. Hajj is challenging by nature, but Labayk Hajj caused unnecessary extra problems. They did not have staff to help or guide. It appears to be a one-man company (Mr. Bashir Mustafa Bashir, the owner of Labyak Hajj) and you will be very fortunate if he replies to your text or phone calls during the hajj. It started on the first day. One group needed to do the umrah. The person who took the pilgrims for the umrah before the hajj was a volunteer on his own (not part of Labayk Hajj) and left before the umrah was completed, leaving one of the people doing the umrah to guide the others. But this is minor compared to what we experienced in Mina and Arafah. Labayk Hajj owner Mr. Bashir neglected to confirm tents before departing for Mina and Arafah. He had NO tents reserved for the 85 individuals in his group. Upon arrival in Mina, all 85 of us had to wait for over two hours on the bus because we had no tents to stay in for the next 3 days. The pilgrims did not know why they were waiting on the bus. We were very fortunate that one Imam negotiated with the workers (the cooking and cleaning staff) to give up their sleeping tents for us. During all this time, Mr. Bashir’s whereabouts were unknown to the pilgrims. It appears he knew there was a problem and decided to abandon us. On the day of Arafah (the most important day of the hajj), in 47 celsius heat, again there was no tent available for the male pilgrims, and Mr. Bashir had not confirmed the tent booking before the pilgrims departed Mina for Arafah. Twice we were told to go to other groups’ tents but we were kicked out by the other organizers. It was 47 degrees celsius and we had to spend the whole Arafah day under the sun. Again, Mr. Bashir was nowhere to be found. At approximately 2 p.m. he showed up for about 15 minutes. All of us were upset and angry, and his answer was “This is not my problem. I am only a service provider.” and got into his car and left us. Some people were already ill and needed to be hospitalized in Saudi Arabia as a result. Also, there was no guidance for the women at the end of the day of Arafah for which bus to take to Muzdalifah. Only thanks to Allah did women bump into each other and go together to Muzdalifah. Women should not be left alone like that. Labayk Hajj failed to confirm hajj bookings, failed to provide adequate guidance, and wrongly forced the responsibility of logistics onto the pilgrims which took away their focus on ibadah (worship). May Allah (SWT) give the pilgrims their right and accept their hajj.
Plumeria

Never buy any ticket from FJ Travel

FJ Travels and Tours Reviews
★☆☆☆☆
FJ Travel took almost CAD 6000/ from us and never gave us any services nor returned our money. We paid him the above dollars for Umrah, but he did not provide us with any services. If there is an option to rate Javed and his company for a Zero rating, we would happily do so. He is very rude, a liar, and a cunning unprofessional individual.
Wahida

High promises but low services.

Ikhlas Hajj and Umrah Services Reviews
★☆☆☆☆
Not worthy and not keeping their assurances. Cost cutting and not service oriented but a profit motive Agency.
Mohammad Shafiullah

Fraudulent company stay away.

Polani Travel Limited
★☆☆☆☆
Fraudulent company stay away. Virgin Atlantic cancelled the flight & confirmed they issued a full refunded back to the travel agent. But Flightcatchers also known as Polani Travel are trying to charge me admin fees and making excuses to delay refund. Its been 3+ months since & I have all the evidence to show this in court. Stay Away!
Ansar Khan

Umrah Trip

Sky Fly Connections Limited
★☆☆☆☆
Your Review: For any brothers and sisters thinking of booking Hajj or Umrah trips please avoid this company. I booked an Umrah trip for my wife, 3 children and my mother-in-law. We paid for a 5 star service (£2,100 each). The hotel in Medina was changed 3 times and we ended up in a zero star hotel, run down and dirty. The ziarat we booked was changed last minute so we had to rearrange to following day. If you want to pay top price but want zero star hotels please use SkyFly. May Allah SWT give them guidance and make their hearts less greedy. They are dealing with peoples’ life savings and lifelong dreams of visiting such sacred placed yet all they want to do is rip people off.
AFZAL HUSSAIN

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What is Hajj?

what is hajjThe fifth pillar of Islam is to make a pilgrimage (Hajj) to Makkah, in Saudi Arabia, at least once in one’s lifetime. This pillar is obligatory for every Muslim, male or female, provided that he/she is physically and financially able to do so. Prerequisites for performing the Hajj are to be a Muslim, to be free, to be an adult or mature enough, to be of sound mind, and to have the ability to afford the journey and maintain one’s dependents back home for the duration. The reward for the Hajj is nothing less than Paradise.

The Hajj is the ultimate form of worship, as it involves the spirit of all the other rituals and demands of the believer great sacrifice. On this unique occasion, nearly two million Muslims from all over the globe meet one another in a given year. Regardless of the season, pilgrims wear special clothes (Ihram) – two, very simple, unsewn white garments – which strips away all distinctions of wealth, status, class and culture; all stand together and equal before Allah (God).

The rites of Hajj, which go back to the time of Prophet Abraham who built the Ka’bah, are observed over five or six days, beginning on the eighth day of the last month of the year, named Dhul-Hijjah (pilgrimage). These rites include circumambulating the Ka’bah (Tawwaf), and going between the mountains of Safa and Marwah, as Hajjar (Abraham’s wife) did during her search for water for her son Isma’il. Then the pilgrims stand together on the wide plain of Arafah and join in prayers for God’s forgiveness, in what is often thought of as a preview of the Last Judgment. The pilgrims also cast stones at a stone pillar which represents Satan. The pilgrimage ends with a festival, called ‘Id al-Adha, which is celebrated with prayers, the sacrifice of an animal, and the exchange of greetings and gifts in Muslim communities everywhere.

The duties of the Hajj are symbolic of the story and obligations of Islam. Before prayer, Muslims wash, representing ritual purity. The walk around the Ka’ba — the black stone block in the great mosque—is an expression of our desire to put God at the center of our lives. Pilgrims also make a journey to Mina and to the plain of Arafat, 13 miles outside of Mecca. Making our way on foot, we trade city streets and buildings for tents and carpets on the sand of the barren plain, giving up our usual comforts, getting back to basics. On the plain of Arafat, we perform the central obligation of the pilgrimage, to be here together from noon until sunset. There is no ceremony. We stroll, we pray, we meditate. The Hajj goes on inside the hearts and thoughts of each of us. This is a rehearsal for that Day of Judgment. How will we account for our acts? Have I injured anyone? Have I been grateful enough for the simple gifts of life, water, food, friends, family and the air to breathe? Before leaving Mecca, we visit the Ka’ba one last time. For most of us, this will be our last glimpse of the shrine. There is an old proverb—before you visit Mecca, it beckons you. When you leave it behind, it calls you forever.

hajj reviewsChoosing the right travel agent for Hajj and Umrah is not easy. Each company has its unique style of performing business; some do it exceptionally well while others need improvements. Our comprehensive reviews and ratings of Hajj companies provide user submitted reviews which are based on authentic personal experience. If you are considering going for Hajj or Umrah, consider choosing a top rated company chosen by users like yourself. Please take a moment to share your reviews with others as well.

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