Province: Ontario
Website: fjtravels.com
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I’d recommend this agency for your umrah travels”
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Umer butt
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We recently booked our ummrah package with Fj travels.”
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Sidra khalid
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Never use this agency . All about lies and fraud . Mr Javed used disgusting language with customer”
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Mohammad Ayub
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FJ travels staff and the Manager himself have been very rude to a family travelled for Umrah last month from Monteal. The complained if the famuly is under consideration with the agency controlling the Teavelkung Agents in Ontario. Instead, the FJ travels are trying to delete comments against them posted on the Google. ..the should face the comments of customers when they have failed in providing the required services....and rather used abusive language with the traveller. Totally in acceptable.”
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Syed
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My intention of this post is to inform future Umrah and Hajj travellers about my experience with FJ Travels. We purchased an Umrah package from FJ travels for Dec 26-Jan 4. Dec 26, 2022 – Flight AC336 YEG-YUL was being delayed and would cut it very close to our connecting flight from YUL-DOH. I contacted FJ travel to see what we should do. I received some fluff and no help from them. This gave me an unsettling feeling from FJ. My initial feelings were, this is your problem now. We landed in Montreal at 9:30pm and missed our connecting flight to Doha. I spoke to FJ on the phone, it was the Travel Manager Omar, he was not willing to do anything from his side. I was stranded at YUL, I couldn’t find the Qatar reps, our bags were missing and the travel agent I hired is not willing to help. He said he’ll talk to the owner and get back to me. I ended up re booking my own flights with Qatar for Dec 30. I told FJ about our new schedule and told them to re-book my Makkah hotels since I will miss them and not to mention I will be unable to perform Umrah at the same time as my parents and brother from Toronto. They were note willing to do anything. At this time, I’m thinking what actual value did I get from going with FJ travels? Dec 27-30, 2022 – Waited in Montreal. I connected with Javed (owner of FJ travel) and he started the conversation off by laughing and asking what happened? I was baffled. Are you kidding me? I asked him if he spoke to Omar, he said no. I was even more confused. I explained my situation, and he played it off like he didn’t know anything. I asked him to get the hotels re-booked in Makkah and send me the details. He told me that booking is gone, money is spent, he can’t do anything. He said listen, let’s save your trip by getting you to Madina first, then Makkah. He told me because of this change, ground transportation was going to be private and will cost $850. I paid him via e-transfer. I said, what about the hotels? He said, don’t worry we have until Jan 4 to settle it out. I will call the hotel and plea our case. I told him I don’t want to be stranded in Makkah without a hotel, so just get it done. That was the last conversation I had with FJ before I departed Montreal. So at this point, I’m under the assumption that everything is good. Dec 30, 2022 – Jeddah Airport. Lack of coordination with transportation. We arrived at the airport, expecting someone to meet us, maybe even holding a sign that says FJ. Nothing, nobody. Dec 31st, 2022 – Madina. I texted FJ asking for an updated on our Makkah hotels, I received the following message: “Did you speak to the hotel about your issues and did they provide you alternate dates? In not, you need to do it yourself?” Wow. Really? I’m thinking again, what did I pay you for? I asked him to do it, he came back with different hotels than the Swissotel, and they were even pricier than what I found online. I ended up booking it myself. I sent him a text telling him that i'm disappointed and that I will be writing a google review and filing a formal complaint with TICO and BBB. His reply blew my mind. F words, A words, insinuating that I should not have been born, threatening to take me to court. We are talking about a professional business, a Muslim no less, who sells Umrah and Hajj packages, and this is the customer service I get? Unfortunately, Javed needs some coaching and mentoring on customer service and accountability. Take a deep dive into your life and figure it out. As a Pakistani Muslim business owner, you are our in the public eye. Lead by example. Shameful. You are going to have to deal with angry customers, your job is to help, not gas light. Learn to take constructive criticism and come out of it with an amicable solution. Couple of notes: - Ziyarat tour in Madina was not in English. - Private van from Madina to Makkah was not private. We shared with a group (2 females) who also were not happy with FJ. What a surprise. - We did not have a guide for Umrah. Luckily we prepared well in advance, but still, what did we pay for? - No Ziyarat tour in Makkah. I paid for it, but didn’t get it? - Other FJ tour members were dissatisfied with level of customer service and coordination”
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Imran Shah
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Mr choudhary Javed is absolute scam!! Please avoid this business at all cost. Absolute liar and fraud. I used this agency a month ago along with 7 family members.I am from United states and have travelled with Daruslam and other reputable agencies. He booked our packages which he made 2000 extra on top of 4150 per person he charged each of us. Then Bcz of his lack of information we were not allowed to board from turkey to Saudia. His agency knew about it and we also kept telling them to change our seats but they didn’t. He booked cheaper tickets for us and pocketed extra cash. He made unauthorized charges on my card left and right without my permission and when we reached out to him he said he will refund it. When we came back from the trip he started to use foul language which goons and thugs use. He called us to go ‘F’ourself as we asked more than 10,000 dollars he scammed and took from us. He made false receipts to show that he has used that money to make booking etc when he did cancelled our booking at madinah hotel when we reached there. We had to spent thousands of dollars in COVID testing and hotels because of his lies. We had to go through mental anguish to provide him all the receipts and information only that he was ready and prepare to say that he will not return a dime. He has done this with many other customers.He is not deserving to be in business of such of sacred journey and instead he is a Satan who is there to get your money. If you have any self respect please avoid him. People like him come from Pakistan and do the exact same scams they did back home. He should be shameful of his acts as he fraudulently charges customers card and takes their money. He Will be answering to Allah on the day of judgment. We will take him to court and file a charge on TICO against him.”
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Aisha
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Booked an outing through FJ Travels and Tours a couple of months prior. Everything went by desires. It assists with staying in correspondence until directly before the outing. Energetically prescribe them to everybody.”
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George Williams
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I had a generally excellent experience when I went for Umrah with FJ travels. They offered extraordinary inns and incredible client care. I would suggest it for all your travel needs.”
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Justin Robinson